r71's Privacy Policy

Introduction

r71 ("we", "our", or "platform") is an online casino and sports betting platform operated for players in Bangladesh. We place the highest importance on the privacy of our users' personal information. This privacy policy explains in detail what information we collect, how we use it, who we share it with, and what steps we take to protect your data.

By using r71's website or services, you are considered to have accepted the terms of this privacy policy. We also encourage you to read our Terms and Conditions page, as both documents together define the contractual relationship between you and r71.

This privacy policy is effective according to Bangladesh Standard Time (BST, UTC+6).

When registering with r71 and using our services, we may collect the following types of information:

1.1 Identity Information

• Full name and date of birth (for age verification — for users aged 21 and above only)
• National ID or passport number (for identity verification purposes)
• Address and residency information
• Email address and mobile number

1.2 Financial Information

• bKash, Nagad, and Rocket account numbers (for processing transactions)
• Bank account details (for bank transfer purposes)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and device identification
• Browser type and operating system
• Login date, time, and session information
• Usage patterns collected through cookies and web beacons

1.4 Gaming Activity Information

• Play history, bet amounts, and results
• Promotion and bonus claim records
• Details of communications with customer support

We use the collected information for the following purposes:

2.1 Account and Service Management

Your information is used to create and manage your r71 account, process transactions, and provide services to you. It also helps ensure compliance with the minimum ৳300 deposit and minimum ৳1,000 withdrawal rules.

2.2 Identity and Age Verification

Identity verification is carried out to ensure responsible gaming and to provide services only to individuals aged 21 or above.

2.3 Security and Fraud Prevention

We monitor transactions and activities to prevent unauthorized account access, financial fraud, and money laundering.

2.4 Communication and Support

Your information is used to communicate with you through our 24/7 live chat support in Bengali and via email.

2.5 Promotional Communication

With your permission, your information may be used to inform you about r71's bonus offers, promotions, and updates. You may opt out of such communications at any time.

2.6 Platform Improvement

Your information is used to analyze user experience and improve our gaming platform, website functionality, and customer service quality.

r71 applies modern technology and methods to ensure the security of your information:

• SSL Encryption: All data transmission on our website is secured through SSL/TLS encryption.
• Secure Servers: Your information is stored in secured data centers where unauthorized access is controlled.
• Access Control: Only authorized staff may access user information for specific work-related purposes.
• Regular Security Reviews: Our system security is regularly tested and updated.
• Password Hashing: Your password is never stored in plain form — it is kept only as an encrypted hash.

Regarding data retention periods, we keep information only for as long as necessary to provide services or to meet legal obligations. Even after an account is closed, certain information may be retained for a set period due to regulatory obligations.

r71 does not sell your personal information or transfer it to third parties for commercial purposes. However, certain information may be shared in the following situations:

4.1 Payment Processors

Information is shared with mobile banking providers such as bKash, Nagad, and Rocket, and with bank transfer processors, only to the extent necessary to complete transactions.

4.2 Technology and Service Providers

Information is shared with game software providers (such as Pragmatic Play, Spribe, JILI, etc.) and other technology partners only as necessary to operate the service, and they are required to comply with our privacy standards.

4.3 Legal Obligations

Information may be provided to relevant authorities as part of a court order, government directive, or legal process. In such cases, we provide only the information legally required.

4.4 Fraud Prevention

Limited information may be shared with industry-level fraud prevention organizations to prevent financial fraud and illegal activities.

The r71 website uses cookies and similar technologies. Cookies are small data files stored on your device that help us improve our service quality.

5.1 Essential Cookies

The website cannot function properly without these. These cookies are used to maintain login sessions, carry out security checks, and manage core functionality.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings and to provide a personalized experience.

5.3 Analytics Cookies

These cookies are used to collect anonymous data in order to understand website usage and improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

As a registered user of r71, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request deletion of your information, although this may not be possible in all cases due to legal obligations.
• Right to Opt Out of Promotional Communications: You may inform us at any time if you do not wish to receive marketing messages.
• Right to Data Portability: In certain circumstances you may request your information in a structured, machine-readable format.
• Right to Restrict Processing: In certain circumstances you may request that processing of your information be restricted.

To exercise these rights, email us at [email protected] or contact our 24/7 live chat support.

r71 is a platform exclusively for adults. Only individuals aged 21 or above may use our services. We do not intentionally collect any information from individuals under the age of 21.

If we suspect that information belonging to a minor has been collected by mistake, we will take immediate steps to delete that information and close the relevant account. If you believe a minor is using our platform, please notify us at [email protected].

To learn more about responsible gaming, please read our Responsible Gaming page.

To operate our platform, your information may be stored or processed outside Bangladesh — particularly in relation to game software providers and technology partners. For such transfers, we ensure that:

• The receiving party follows our privacy standards.
• Appropriate contractual arrangements are in place to protect the data.
• Only the minimum information necessary to operate the service is transferred.

We may update this privacy policy from time to time. For significant changes, we will notify you by email or through a clear notice on our platform.

After each revision, the updated date will be shown at the top of the page. Continuing to use r71 after changes have been made will be considered acceptance of the updated privacy policy.

We recommend that you visit this page regularly and keep yourself familiar with the latest privacy policy.

For any questions or concerns about this privacy policy, or to exercise your rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Response Time: Generally within the same business day

We treat all privacy-related requests seriously and strive to respond as quickly as possible. r71 is committed to earning and maintaining your trust as a safe and reliable platform.